Craft Rum Club – Terms and Policies

Website Use - Terms and Conditions

www.craftrumclub.co – WEBSITE USE TERMS & CONDITIONS

These Terms and Conditions incorporate all of the terms and conditions and policies on this website. You (the user) agree to these each and every time you view and use the website.

“Website” means the website and all content at www.craftrummerclub.co

1 ABOUT US

We own and operate the website. You can find all of our information and contact details in our Seller information section.

2 ACCEPTANCE  

(1) By using us, this website and buying from us, you confirm that you are aged 18 or over. You agree to comply with the law and provide us with accurate and truthful information to enable us to comply with the law. Please particularly refer to our Responsibility for Use Policy and our Ordering Terms and Conditions.

(2) These Terms and Conditions and all of the terms and conditions and policies apply when you view and use this website place an order, unless we have agreed something different in writing with you before you order.

(3) From time to time we will be update the terms and conditions and policies and the amendments take effect immediately, so please check the documents each time you use the website.

3 WEBSITE USE AND INTELLECTUAL PROPERTY

(1) We own the website, including everything that we upload/put on it (the content).

(2) The Website and all the content we upload is subject to copyright which belongs to us.

(3) As a user you are solely responsible for your use of the website and agree that you will not in any way breach any of our rights, including intellectual property rights and copyright

(4) Provided you are aged 18 or over we give you a licence to view and use the website and our content to buy products. You may need to register to get full access to all of the content. Please also see our Privacy and Cookie Policy.

(5) All copyright, trademarks and all other Intellectual Property Rights in the website and our content remain at all times vested in us or our licensors. This means that you must not breach any of our rights nor interfere with the proper workings of the website.

4            SUPPLY OF WEBSITE

(1) The website is available on an “as is” and “when available” basis so we use our reasonable endeavours to supply the website but are not responsible for any failure to provide it. We may, without any liability, alter the website or contents without prior notice.

(2) In addition, we make no warranty against electronic virus, worms or any other defect or problems which may occur in respect of any viewing or use of the website. We will not be responsible for any loss or damage whatsoever caused resulting from a failure to provide or where a virus or defect occurs as a result of any email attachment or document we send to you.

(3) We make every effort to ensure that anything displayed on our website, including any content, is displayed as accurately as possible but cannot be responsible for variations. What you see (particularly in so far as colours and shapes are concerned) depends on your display and settings and we cannot guarantee that this will be accurate.

(4) We reserve the right to vary or withdraw products or make changes to the price of products without any notice.

5 THIRD PARTIES

The website may include links etc to third parties, including those who also offer you products and services (e.g. payment services). When you click on any links you may be forwarded to third party websites. We do not recommend, endorse nor have any control or responsibility over the third parties or their websites and it is your responsibility to ensure that you understand the terms and condition of the third parties and their websites.

6 LIABILITY AND INDEMNITY

(1) To the extent that the law allows, we will not be held responsible for any damage, or loss whatsoever caused by your use of the website.

(2) In the unlikely event that you have any right, claim or action against us, then your claim will be limited to the price of the products you purchased which are the subject of the complaint or the sum of £20, whichever is greater

(3) You agree to completely indemnify us against all claims, liability, damages, losses, costs, and expenses, including any legal fees, known and unknown, arising from or in any way connected with your breach of your obligations under our terms and conditions and policies.

7 PRIVACY & DATA PROTECTION

(1) Please specifically refer to our Privacy and Cookie Policy – which will explain our use of information, including our use of cookies.

8 GENERAL TERMS – applies to all use and purchases

(1) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the website.

(2) Waiver – Nothing in our terms and conditions or policies and no express or implied waiver by us in enforcing any of our rights under any agreement shall prejudice our rights to do so in the future.

(3) Force Majeure – We will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we will be entitled to a reasonable extension of our obligations.

(4) Invalidity and severance – Each clause or any part at all of our terms and conditions and policies is to be regarded as independent of the others. This means that should any clause or any part at all of our terms and conditions and policies be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of our terms and conditions and policies.

(5) Our terms and conditions and policies will be interpreted, construed and enforced in accordance with English law and will be subject to the exclusive jurisdiction of the English Courts.

Privacy & Cookie Policy

www.craftrumclub.co

PRIVACY & COOKIE POLICY – YOUR INFORMATION AND DATA PROTECTION

1 The Policy

(1) This policy is part of the terms and conditions and policies applicable when using this website and buying from us – please read our other terms and conditions and policies. You can find our contact information here

(2) The provision of the website and any membership/subscription or other purchases will be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date and in accordance with all our terms and conditions and policies.

(3) We use our best endeavours to keep your information secure, but refer you to your obligations for keeping your username and password secure.

(4) If you have any queries about this policy or your information or you need any help, please email info@craftrumclub.co

2 Consent

(1) By using the Website and purchasing from us, you are specifically providing your consent to our use of cookies in accordance with this policy and to enable us to use the information you provide (such as when you register for membership or purchase). This will include information provided via any service provider.

(2) If you object, then please do NOT register with us nor use the website or purchase from it.

(3) When you give us information about another individual or organisation, it is on the basis that they have agreed to this and that you have the right to provide and use the information in this way.

3 Personal Information

(1)(a) Unless you have entered into a separate agreement with us or the law requires us to do otherwise, then any personal information we hold will be used, for example, to identify you, fulfil orders, run the website and our business efficiently or for analysis and marketing purposes (including any third party services used). Unless agreed otherwise, personal information will only be used by us and our subsidiary or parent companies, suppliers and selected third parties, including those who perform services for us/on our behalf and, where applicable, to prevent crime.

(b) So that we can carry out the activities listed above, data, including your information, may be transferred and stored outside of the European Economic Area (“EEA”). Whilst we will take reasonable steps to ensure that your information will have the same level of protection that English law requires, countries outside the EEA may not offer that same level of protection.

(2) You will be sent updates and information communications (for example about new services or offers). You can opt in or out of receiving these by emailing info@craftrumclub.co

4 Non-Personal Information

(1) When you use the website, some information is also automatically logged and stored. However, this information does not identify you personally. We use this aggregate information to analyse behaviour relating to the website generally. We may also share aggregate information with selected third parties, but we do not disclose your personal information.

(2) We use your IP address to help to identify you and to gather broad demographic information, help to diagnose problems with our server, to administer the website and for security reasons, such as fraud detection.

5 Cookies and Targeted Advertising

(1) As with most other websites, we do use cookies which are files that web browsers place on a computer’s hard drive or in memory and which we use to

– help us to distinguish visitors and identify whether you have used the website previously, so that we can understand your browsing habits and make the experience as meaningful to you personally as is possible and to improve the Website (analytics and performance)

– deal with the administration of the Website, to analyse and compile statistics about its use (e.g. how many users/visitors and what they viewed) and to improve it. They are not used to read data from any hard drive and cannot retrieve information from any other cookies created by other Websites.

(2) Standing alone, cookies do not identify you personally but merely recognise your browser. Unless you choose to identify yourself, for example by registering with us, then you remain anonymous to us. Cookies come in two types: session-based and persistent:

(a) Session cookies exist during an internet session. They disappear from your computer when you close your browser software or turn off your computer.

(b) Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser. We use persistent cookies that only we can read and use, to identify the fact that you are a website user or prior website user (as the case may be) and to track your use. We take care with security and confidentiality of information stored in persistent cookies. These cookies generally expire after 6 months.

(3) Some cookies are essential for parts of the website to operate and have already been set. Some may be essential (such as shopping cart or to prevent fraud), whilst others relate to functionality. You may be able to delete and block cookies from the website but that means that some parts of the website will not work. For information on blocking cookies refer to the instructions on your Browser which is often located under the “Tools” section. Help is also available at www.allaboutcookies.org

(4) You can delete any cookies on your computer by referring to the instructions for your file management software and/or settings to locate the file or directory that stores cookies and delete it. Help is also available at www.allaboutcookies.org

(5) You can find information about most of the cookies we use from time to time in the Cookies We Use section. However, whilst we try to provide you with up-to-date information this is a non-exhaustive list. Particularly, the third parties we work with may set cookies and whilst we have tried to identify these so you can opt out please email us if you have any queries.

(6)(a) Advertising – cookies are also used as part of advertising to deliver to you relevant and tailored content (including advertising content) and then to analyse how effective that content is.

(b) Third Parties, such as Google, Facebook, Bing, Pinterest, Twitter and Instagram (these are included by way of example rather than an exhaustive list) may use cookies, web beacons (see http://www.allaboutcookies.org/web-beacons/ ), and similar storage technologies/tools to collect or receive information from the website (and/or App) and elsewhere on the internet and use that information to provide measurement services and target advertising. You can also find details of those third parties www.aboutads.info/choices.

(c) You can opt-out of the collection and use of information for to provide measurement services and target advertising. Help for you to exercise your choices is available at www.aboutads.info/choices. 

6 Third Parties, Associates and social media icons

(1) If you visit the website via a website operated by a third party, or you have registered with that third party, then certain information about you that you have provided to them may be transmitted to us. You should review the privacy policy of the website from which you reached our website in order to determine what information was collected and how you agreed that the associate could use that information. We may or may not retain that information; if we do, then we will only use it in accordance with our privacy policy, regardless of any third party policy.

(2) If you reach the website through a third party and you choose to register with us, we may be required to give the third party some or all of your registration information. We will only do so in accordance with this policy, but we cannot control how the third party uses the information. Please review the third party’s privacy policy before providing information to us. You can ensure that the personal information you provide to us is not shared with any third parties (except in accordance with this policy) by visiting us directly instead of through one of our associates.

(3) Social media – from time to time our website may use social media icons (such as Twitter) and embedded video content (such as from YouTube). Please remember that when you click on a social media icon or watch that video content that you are using a third party website and we are not responsible for that website’s cookies so we advise you to review the cookie/privacy policy of the relevant website.

(4) We also use third parties to help process payment from you including PayPal and payment gateway and merchant services from Stripe. They process electronic payment transactions on our behalf. Information regarding their respective data security policies and compliance certificates can be found on their respective websites including https://www.paypal.com/uk and https://stripe.com/gb

7 Changing and viewing information

(1) You can change any information you provide to us by emailing us.

(2) You are entitled to ask for a copy of your information (for which we may charge a small fee); please requests by email to info@craftrumclub.co. However, we will only send this information to the current email address which we hold for you, unless you send us your full postal address and request that we send the information to you at your postal address (and we are able to verify the validity of this address).

8 Queries

(1) If you have any queries about this Privacy Policy or your information, please email us atinfo@craftrumclub.co

(2) We aim to respond to any queries within 7 working days.

COOKIES WE USE ON THE WEBSITE

Cookie Name Type of Cookie What the Cookie does

Google Analytics

Persistent & session

These analyse use of our website by storing cookies on a user’s computer. We receive reports about use. Google stores this information – see www.google.com/privacypolicy.html

_utma

Session

Anonymously identifies each user so we can identify how many different people visit over time – expires after 2 years

_utmb

Session

Both identify each unique visit to the website –

and _utmc   expires after 30 minutes of inactivity

_utmz

Session

Calculates search engine traffic, ad campaigns or email link. Expires 6 months from set/update

Opt out of Google cookies at https://tools.google.com/dlpage/gaoptout

wordpress

Session

Both expire at the end of session (when you are logged out

wordpress_ecab

wordpress_logged_in_ecab

woocommerce            

Session

All expire at the end of session (when you are logged out)

woocommerce_items_in_cart

woocommerce_cart_hash

wp_woocommerce_session_ecab
Twitter

Persistent & session

Please find out more by visiting

www.twitter.com/privacy

Facebook

Persistent & session

Please find out more by visiting

http://en- gb.facebook.com/help/cookies

LinkedIn

Persistent & session

Please find out more by visiting

https://www.linkedin.com/legal/cookie-policy

Pinterest

Persistent & session

Please find out more by visiting

https://about.pinterest.com/en/privacy-policy

Instagram

Persistent & session

Please find out more by visiting:

https://www.instagram.com/legal/cookies/

Shareoholic   To share our website content – to find out more see https://www.shareaholic.com/privacy

and

https://www.shareaholic.com/privacy/choices

Bing         Persistent & session

To find out more see:

https://privacy.microsoft.com/en-gb/privacystatement/

Responsibility for Use Policy

www.craftrumclub.co  RESPONSIBILITY FOR USE OF PRODUCTS

This policy is part of the terms and conditions in using the website and buying from us. You can find our information and email and contact details in the Seller’s Information section.

 

(1)(a) Licensing Laws in England and Wales make it a criminal offence

– for anyone under the age of 18 to buy, or attempt to buy, alcohol (intoxicating liquor), or

– for anyone over 18 to buy alcohol (intoxicating liquor) on behalf of anyone who is under 18.

(b) We are committed to upholding our obligations (both legal and social) so will introduce any measures (such as confirming your age) which we believe is necessary and the law allows.

(c) When you register and/or order from us you agree to comply with the law and provide us with accurate and truthful information to enable us to comply with the law

(2)(a) You are solely responsible for the storage and use of any products supplied by us.

(b) You should always read the product’s description and check that any product is suitable for your own use before you buy. However, we are always happy to try to answer any queries about any product supplied to you. You can email us at info@craftrumclub.co or contact the product’s manufacturer directly.

(c) We always advise you to read the label and any information leaflet which is supplied with any product before consuming or using it.

(3) Labelling and allergens

(a) Alcoholic drinks which contain more that 1.2% alcohol must be labelled as such and the specific alcohol content must be stated on the packaging.

(b) We are required by law to make sure that all consumers are aware of certain (regulatory) allergens that can be found within any food and drink that we supply to you. Since we do not manufacture any food or drink and are bringing you selected drink and food from suppliers we ask them to ensure that they supply the allergen information which we, in turn, pass to you. This will either be contained on the label of an individual product or in the leaflet which accompanies the product – please take time to read the information. However, if you do require any allergen information please email us at info@craftrumclub.co or contact the manufacturer directly before consuming or using any products.

(4) (a) Drinking should be enjoyed responsibly and you can find out more about responsible drinking at https://www.drinkaware.co.uk

(b) Where appropriate or where you feel necessary, please take relevant independent advice before using any product. Particularly, if you are pregnant or breastfeeding or in any way concerned about how using a product will fit in with any medical and/or dietary needs we always advise that you consult a qualified medical expert (such as your own doctor) to advise you about this. If you feel any adverse conditions occurring, you should stop using the product immediately and consult a qualified medical expert (such as your own doctor) immediately.

(5) You should always use products only for the purposes for which the products are intended.

(6)(a) Products should always be tested, used, stored and maintained in accordance with any applicable instructions, advice, guidance and information and you should take all care and precautions.

(b) Particularly, products should be stored in a cool, dry place and kept out of the reach of children or any other vulnerable persons.

(c) If the immediate packaging on any product arrives damaged (please see our Returns and Refunds Policy) or becomes damaged we advise that you do not use the product.

(7) Unfortunately, we will not be responsible for any damages or losses incurred because you failed to follow such guidance or to take appropriate action, precautions and care.

Discount and Offers Policy

www.craftrumclub.co  DISCOUNT AND OFFERS POLICY

This policy is part of the terms and conditions for using the website and buying from us. You can find our information, email and contact details in the Seller’s Information section.

(1) From time to time we may offer discount vouchers, codes, special offers, promotions or other types of offer (“Offers”) which may be made available to you when you place an order to buy from our website.

(2) All of these offers are always subject to availability and under the terms and conditions of compliance of each offer are only available at our sole discretion. When you use any offer you agree to be bound by its terms and conditions.

(3) Offers are not retrospective, not transferable and can not be exchanged for cash.

(4) You can only use one offer for each order – offers available on the website can not be used in conjunction with any other offer you may find.

(5) We reserve the right to change the terms and conditions of any offer and can cancel or withdraw offers at any time, without notice.

Acceptable Use Policy

www.craftrumclub.co – ACCEPTABLE USE POLICY

This policy is part of the terms and conditions for using the website and buying from us. For our email and contact details, please refer to the Seller’s Information section.

 

“Your Content” – This means any content on the website which you, a website user, publish, distribute, disseminate, post, send, receive or transmit (publicly or transmitted privately). This includes comments, feedback, opinions and reviews which you upload.

 

(1) All of your content is your sole responsibility, and provided on the basis that you have a right to use it without infringing any other’s rights. We do not check, control or endorse anything and are not liable in any way for any of your content, nor for any loss or damage resulting from it. However, please do be aware that we reserve the right to remove content or suspend any user of the website, without notice and at our sole discretion, should we deem there to be any breach, or potential breach, of our terms and conditions and policies.

(2) All website users must immediately (no later than within 3 days) email us (see the Seller’s Information section) if you see unacceptable content or suspect that there may be any potential breach of this Acceptable Use Policy.

(3) You agree that your content will not:

(a) be anything which we, in our sole discretion, deem to be unacceptable, harmful, illegal or offensive, or which may infringe the rights of others

(b) invade the rights and/or privacy of any individual or organisation, be threatening, defamatory, harassing, libellous, discriminatory (in any form), malicious, disruptive, violent, offensive, pornographic, indecent, against public decency, exploiting, cruel, malevolent, nor abusive, offensive or obscene in either language or content, nor incite such behaviour.

(4) You must ensure that your content or use of any services is true, accurate and honest, not misleading, will not amount to any misrepresentation, nor be contrary to any law and not used for any illegal purposes whatsoever.

Account, Password and Security Policy

www.craftrumclub.co – ACCOUNT, PASSWORD AND SECURITY POLICY

 

This policy is part of the terms and conditions for using the website and buying from us. You can find our information and email and contact details in the Seller’s Information section.

 

(1) If you access any part of the website after completing a registration process, then you are responsible for keeping the username, password and your account details confidential.

(2) If you think there is a problem with the confidentiality of your account and/or details you must email us immediately (see the Seller’s Information section).

(3) We will not be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password or account details.

Customer Services – Queries and Complaints

www.craftrumclub.com  CUSTOMER SERVICES – QUERIES AND COMPLAINTS

 

This policy is part of the terms and conditions for using the website and buying from us. You can find our information and email and contact details in the Seller’s Information section.

 

(1) Customer satisfaction is important to us. We would like your experience with us to be positive. Unless our description of any product advises otherwise, we do not offer any guarantees, but you can get after-sales help by emailing us (see the Seller’s Information section).

(2) If you have any queries or complaints, or would like to suggest any improvements, please email us (see the Seller’s Information section). We are not bound by any trade or professional approved code of practice, code of conduct or alternative dispute resolution.

(3) We aim to respond to any communication from customers within 14 days. If we think that it will take longer to deal with your issues, we’ll try to keep you informed.

(4) If your complaint is about a faulty or damaged item, please see our Returns and Refunds Policy. If you want to cancel your order, exercising your consumer rights, please see our Cancellations Policy.

(5) If your complaint is about our website or anything on it, please see our Website Use Terms and Conditions.

 

This policy is part of the terms and conditions in using the website and buying from us. You can find our information and email and contact details, in the Seller’s Information section.

 

(1) We are concerned about the safety and privacy of our website users, particularly children.

(2) You must be aged 18 or over to view and buy from this website. Please read our Ordering Terms and Conditions and refer to our Responsibility of Use Policy before placing your order.

(3) Parents/guardians and other carers are responsible if they allow children to access and use this website. We advise that parents/guardians supervise children’s access and use to determine what is appropriate for the child.

(4) We do not and will not knowingly collect information from anyone under the age of 18. Parents/carers and other adults must ensure extra care is taken that personally identifiable information relating to children is never revealed either by them or anyone else under their supervision.

Parental Supervision Policy

www.craftrumclub.co  PARENTAL SUPERVISION POLICY

 

This policy is part of the terms and conditions in using the website and buying from us. You can find our information and email and contact details, in the Seller’s Information section.

 

(1) We are concerned about the safety and privacy of our website users, particularly children.

(2) You must be aged 18 or over to view and buy from this website. Please read our Ordering Terms and Conditions and refer to our Responsibility of Use Policy before placing your order.

(3) Parents/guardians and other carers are responsible if they allow children to access and use this website. We advise that parents/guardians supervise children’s access and use to determine what is appropriate for the child.

(4) We do not and will not knowingly collect information from anyone under the age of 18. Parents/carers and other adults must ensure extra care is taken that personally identifiable information relating to children is never revealed either by them or anyone else under their supervision.

Guarantee Policy

www.craftrumclub.co  GUARANTEE POLICY

 

This policy is part of the terms and conditions for using the website and buying from us. You can find our information, email and contact details in the Seller’s Information section.

 

(1) In addition to any applicable consumer and/or statutory rights, we offer a guarantee in respect of our products, which means that you can return any faulty product to us within 30 days of purchase. Please see the Cancellations Policy.

(2) If you need to return a product, please refer to our Returns and Refunds policy.

Cancellations Policy

www.craftrumclub.co – CANCELLATIONS POLICY

 

This policy is part of the terms and conditions for using the website and buying from us. However, please note it will not apply to trade orders. You can find our information and email and contact details in the Seller’s Information section.

 

(1)(a) The law relating to distance selling means that consumers (individuals buying wholly or mainly outside their trade, business, craft or profession) have the right to cancel orders for some products. However, some items such as perishables are excluded from this.

(b) However, we want you to be happy with your purchase from us. This means that although there may not be a legal right for you to cancel your order we want to extend this to you. So, once you have received your order from us, you can change your mind and return the item to us.

(2) If you would like to return your order, then you should let us know this in writing. Please write to us within 14 days of receipt of your order. We will then help you with information about the Returns Method, about how and when to return the item to us. However, once you have cancelled in writing, items can be returned to our address as shown on your invoice. Unless your item is faulty (see the Returns and Refunds Policy for faulty or damaged Products), then you will be responsible for the costs involved in returning the item to us.

(3)(a) Please return the products to us within 14 days of the date you advise us of your cancellation, at your expense, to our address as shown on your invoice (or any other address we have otherwise agreed in writing with you). We always advise that you return products using a service which provides you with proof of sending.

(b) If you wish to return the order for a full refund then you should return the rum and anything which you were sent with it, such as mixers and gourmet snacks. If you do return the rum but not everything which you were sent with it then we will assume that you wish to retain these and will deduct the sum of £10 from your refund.

(4) We may wish to deduct an amount from your refund if you have diminished the value of the products, beyond what is necessary to establish their nature, characteristics and function – i.e. “unreasonable use”, for example, if you have opened a bottle.

(5) Unless you have lost the right to cancel, when you cancel an order for products we will refund the amount you paid for the products and the standard delivery costs (the cheapest option we provide). So, for example, if you have chosen any express or next day delivery options you will only be reimbursed the amount of our standard delivery costs.

(6) Where you are cancelling an order for products then we will refund you the price you paid for the products (but not usually the delivery charges), within 14 days of the date we receive the products. Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.

(7) Cancelling a Craft Rum Club surprise box Membership/ Subscription and Recurring/Automatic Payment: You can cancel your membership/subscription or recurring/ automatic payment at any time by giving us 14 days written notice. You will still be responsible for payment for any products which you have already received, unless you choose to return those products in accordance with this policy.

Please see our Returns and Refunds policy if you want to return products which are damaged or faulty.

Returns and Refunds Policy – For faulty/damaged products

www.craftrumclub.co  RETURNS AND REFUNDS POLICY – For faulty or damaged Products

 

This policy is part of the terms and conditions in using the website and buying from us. You can find our information and contact details in the Seller’s Information section.

 

(1) We hope that your items reach you in perfect condition. However, if you receive damaged or faulty items or a product subsequently develops a fault please email us (see the Seller’s Information section) we ask that you please contact within 7 days of receipt or finding the fault, whichever is soonest. We will then assist you with information about the Returns Method – about how and when to return the item to us.

(2) Alternatively, you can return any faulty product to us using the postal address in the Seller’s Information section.

(3) Where you have returned a faulty item to us then, once we have checked/tested the product, we will either offer you a replacement (if we are able to do this) or refund.

(4) Refunds are made within 14 days of receipt of the faulty item by us. We will refund you the cost of the faulty item, the amount you paid for delivery to you and the amount that you paid to return it to us, as agreed in the Returns Method.

(5) Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.

 

Please see our Cancellations Policy if you want to return products which are not damaged or faulty.

Shipping and Delivery Policy

www.craftrumclub.co  SHIPPING AND DELIVERY POLICY

 

This policy is part of the terms and conditions in using the website and buying from us. You can find our information and contact details in the Seller’s Information section.

 

(1)(a) Each Craft Rum Club surprise box is despatched during the first week of each month. This means that you receive your Craft Rum Club membership/subscription surprise box in the first week of the month after you have subscribed. So, if, for example, you purchase a surprise box membership/subscription on the 10th of May, your first surprise box will be despatched by the 7th of June.

(b) Please note that unless the relevant Craft Rum Club surprise box package on the Website indicates otherwise, membership/subscription orders include shipping to an address in mainland England, Wales, Scotland or Northern Ireland.

(2) For Craft Rum Club membership/subscription orders to an address other than in mainland England, Wales, Scotland or Northern Ireland, dependant on the membership/subscription or product you order, you may be offered a range of shipping options. Shipping and delivery charges will be displayed on checkout and calculated for delivery to the shipping address you provide.

(3) Where applicable, only basic delivery charges (the cheapest) are refundable, unless the product we send you is damaged or faulty (see the Returns and Refunds Policy).

(4) Where we offer free shipping then, unless the product description or checkout says otherwise, this will be to an address in mainland England, Wales, Scotland or Northern Ireland.

(5)(a) Other than Craft Rum Club membership/subscription surprise boxes which are dispatched during the first week of each month (please see (1)(a) above), unless displayed at checkout, or the product description or order confirmation says otherwise, we aim to dispatch products to you within 7 days of the date of accepting your order. The law says that we must dispatch products to you within 30 days so if there is going to be a delay we’ll let you know by email so you can cancel your order or choose another product.

(b) However, despatch and delivery times for all orders (including Craft Rum Club membership/subscription surprise boxes) are only estimates and we’re not responsible for late delivery or unavailability of products.

(6) If for some reason we are unable to dispatch the exact product you have ordered then, at our discretion, we will either refund the price paid for that item or will email you and offer you an alternative item.

(7) The risk in any products will pass to you when they are delivered to you.

(8) Taking delivery of products is entirely your responsibility. If you are unable to take delivery and the products are returned to us, then we will arrange one redelivery.

(9) Delivery of some products may be by a service which requires a signature on receipt (this usually must be someone aged 18 or over). Your signature, or that of someone on your behalf, confirms receipt of the products but also the state of the package received – see (10) below.

(10) When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the products for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we ask that you sign for the parcel, ‘Received Damaged’. Please then follow the instructions in our Returns and Refunds Policy should a return be necessary.

Ordering and Purchase Terms and Conditions

www.craftrumclub.co  ORDERING AND PURCHASE TERMS AND CONDITIONS

 

1 TERMS AND CONDITIONS

(1) Unless we have agreed something different in writing with you before you place an order, these Terms and Conditions, together with the other terms and conditions and policies on this website, apply when you place an order to buy products from us using this website. You can find all of our information and contact details in the Seller Information Section.

(2) From time to time we will update these Terms and Conditions and the amendments take effect immediately so we always ask that you check the Terms and Conditions.

(3) “Consumers” (as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) have certain rights. Please refer to our other policies, specifically our Cancellations Policy.

(4) The website is intended for sales to people (consumers) for their own use and not for re-sale or commercial use. If you are a business who would like to buy products for use in the capacity of business or wholesale (trade enquiries) please contact info@craftrumclub.co

 

2 THE PRODUCTS AND PAYMENT

(1)(a) The Website offers the Craft Rum Club surprise box (the Craft Rum Club surprise box) which is a membership/Subscription offering you a surprise box containing a bottle of rum (minimum 70cl) together with a range of complimentary non/alcoholic drinks (mixers) and/or snack/food items (treats). This means that you will not know exactly what you are receiving until you open your Craft Rum Club surprise box.

(b) Other than the Craft Rum Club surprise box, details of the items (products) which we offer for sale are displayed on the website and anything we sell must conform to our contract with you. We comply with the law and provide details about the main characteristics of products but if you need any other information please email us. Sometimes products may vary, for example when a manufacturer changes a pattern or size and what you see (particularly in so far as colours and shapes are concerned) depends on your display device and settings and we cannot guarantee that this will be accurate. If you have any queries, please email us before placing your order.

(c) Please refer to our Responsibility for Use Policy

(2)(a) The price of the products is inclusive of any VAT which may be due. Unless we have agreed something different in writing with you before you place an order, you must pay in full when you place the order. Our accepted payment methods are shown on the website. Please check the terms and conditions of your payment provider.

(i) Particularly, where you choose to pay by PayPal we advise you to look at their terms and conditions (located on the PayPal website at https://www.paypal.com/uk/) before completing an order.

(ii) For transactions where you are not using PayPal we use (outsource) payment gateway and merchant services that process/handle electronic payment transactions on our behalf. These include Stripe – who both comply with the Payment Card Industry Data Security Standards (PCI DSS). As part of the payment process you will be required to enter your card/payment details on a secure page. Your payment details are processed using SSL (Secure Sockets Layer) which is standard security encryption technology to protect your information. Please also refer to clause 6(4) of our Privacy & Cookie Policy.

(b) (i) Craft Rum Club surprise box – Membership/Subscriptions – as well as purchasing one-off items for your convenience you can set up a membership/subscription for the Craft Rum Club surprise box which means that you can receive a box of products (rum and treats) on a regular basis (for example monthly, bi-monthly) and have them sent to you, without having to keep re-ordering. When you place a membership/subscription order you also confirm that you consent to us setting up a membership/subscription payment with PayPal for the amount that you will pay each month.

(ii) Cancelling your Craft Rum Club surprise box Membership/Subscriptions – please refer to our Cancellations Policy which enables you to cancel by giving us 14 days written notice.

(c) (i) Recurring/Automatic Payment – when you choose your Craft Rum Club surprise box membership/subscription we set up a recurring/automatic payment with PayPal. This works in a way which is similar to a direct debit and means that you will pay the agreed amount each month, based on what you order. When you place an order for a Craft Rum Club surprise box membership/subscription you also confirm that you consent to us setting up a recurring/automatic payment with PayPal for the agreed amount that you will pay each month. Again, please refer to PayPal’s own terms and conditions on PayPal website at https://www.paypal.com/uk/) before completing your order

(iv) Cancelling recurring orders – please refer to our Cancellations Policy which enables you to cancel by giving us 14 days written notice.

(d) Please note that with Craft Rum Club surprise box membership/subscription orders if we are due to change prices we will email you providing 30 days notice of the price changes.

(3) We deliver products to you and delivery prices will be provided at checkout – please see our Shipping and Delivery Policy. Please note that unless the relevant Craft Rum Club surprise box membership/subscription states otherwise, Craft Rum Club surprise box membership/subscription orders include shipping to an address in mainland England, Wales, Scotland or Northern Ireland.

(4) Where there are problems with your payment method then we will immediately cease or suspend the provision of any products until we receive full cleared payment. We charge interest on overdue payment at the rate of 15% per annum and are also entitled to recover all reasonable expenses incurred in obtaining payment from you.

 

3 ORDERING

(1)(a) When you place an order with us you will be deemed to have accepted all of the terms and conditions and policies as displayed on the website at the time of order.

(b) Please particularly note that Licensing Laws in England and Wales make it a criminal offence

– for anyone under the age of 18 to buy, or attempt to buy, alcohol (intoxicating liquor), or

– for anyone over 18 to buy alcohol (intoxicating liquor) on behalf of anyone who is under 18.

(c) When you order from us you agree to comply with the law and provide us with accurate and truthful information to enable us to comply with the law.

(d) Please refer to our Responsibility of Use Policy before placing your order.

(2) Once we accept your order, we will provide you with an order confirmation. We reserve the right to refuse any order. Until you receive our order confirmation, if you are a consumer, the law means you will be able to withdraw from your contract with us.

(3) For shipping and delivery please refer to our Shipping and Delivery Policy.

(4) Except as expressly stated in the terms and conditions and policies on this website or those statutory warranties which apply by law, particularly to consumers,

(a) all warranties, whether express or implied, by operation of law or otherwise, are excluded in relation to the products we supply for sale

(b) in so far as the law allows, we will not be liable for any loss or damage whatsoever as a result of any purchase. Your remedies are limited to damages which will not exceed £20 or the price of the products you purchased, whichever is greater.

 

4            QUERIES, FAULTY PRODUCTS, CANCELLATIONS AND REFUNDS

(1) If any product is faulty, please refer to our Returns and Refunds Policy.

(2) For cancellation of orders, please refer to our Cancellations Policy.

Website User Terms and Conditions

www.craftrumclub.co – WEBSITE USE TERMS & CONDITIONS  

These Terms and Conditions incorporate all of the terms and conditions and policies on this website. You (the user) agree to these each and every time you view and use the website. 

“Website” means the website and all content at www.craftrumclub.co

1 ABOUT US

We own and operate the website. You can find all of our information and contact details in our Seller information section

2 ACCEPTANCE  

(1) By using us, this website and buying from us, you confirm that you are aged 18 or over. You agree to comply with the law and provide us with accurate and truthful information to enable us to comply with the law. Please particularly refer to our Responsibility for Use Policy and our Ordering Terms and Conditions.

(2) These Terms and Conditions and all of the terms and conditions and policies apply when you view and use this website place an order, unless we have agreed something different in writing with you before you order.

(3) From time to time we will be update the terms and conditions and policies and the amendments take effect immediately, so please check the documents each time you use the website.

3 WEBSITE USE AND INTELLECTUAL PROPERTY

(1) We own the website, including everything that we upload/put on it (the content).

(2) The Website and all the content we upload is subject to copyright which belongs to us.

(3) As a user you are solely responsible for your use of the website and agree that you will not in any way breach any of our rights, including intellectual property rights and copyright

(4) Provided you are aged 18 or over we give you a licence to view and use the website and our content to buy products. You may need to register to get full access to all of the content. Please also see our Privacy and Cookie Policy.

(5) All copyright, trademarks and all other Intellectual Property Rights in the website and our content remain at all times vested in us or our licensors. This means that you must not breach any of our rights nor interfere with the proper workings of the website.

4 SUPPLY OF WEBSITE

(1) The website is available on an “as is” and “when available” basis so we use our reasonable endeavours to supply the website but are not responsible for any failure to provide it. We may, without any liability, alter the website or contents without prior notice.

(2) In addition, we make no warranty against electronic virus, worms or any other defect or problems which may occur in respect of any viewing or use of the website. We will not be responsible for any loss or damage whatsoever caused resulting from a failure to provide or where a virus or defect occurs as a result of any email attachment or document we send to you.

(3) We make every effort to ensure that anything displayed on our website, including any content, is displayed as accurately as possible but cannot be responsible for variations. What you see (particularly in so far as colours and shapes are concerned) depends on your display and settings and we cannot guarantee that this will be accurate.

(4) We reserve the right to vary or withdraw products or make changes to the price of products without any notice. 

5 THIRD PARTIES

The website may include links etc to third parties, including those who also offer you products and services (e.g. payment services). When you click on any links you may be forwarded to third party websites. We do not recommend, endorse nor have any control or responsibility over the third parties or their websites and it is your responsibility to ensure that you understand the terms and condition of the third parties and their websites.

6 LIABILITY AND INDEMNITY

(1) To the extent that the law allows, we will not be held responsible for any damage, or loss whatsoever caused by your use of the website.

(2) In the unlikely event that you have any right, claim or action against us, then your claim will be limited to the price of the products you purchased which are the subject of the complaint or the sum of £20, whichever is greater

(3) You agree to completely indemnify us against all claims, liability, damages, losses, costs, and expenses, including any legal fees, known and unknown, arising from or in any way connected with your breach of your obligations under our terms and conditions and policies.

7 PRIVACY & DATA PROTECTION

(1) Please specifically refer to our Privacy and Cookie Policy which will explain our use of information, including our use of cookies.

8 GENERAL TERMS – applies to all use and purchases

(1) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the website.

(2) Waiver – Nothing in our terms and conditions or policies and no express or implied waiver by us in enforcing any of our rights under any agreement shall prejudice our rights to do so in the future.

(3) Force Majeure – We will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we will be entitled to a reasonable extension of our obligations.

(4) Invalidity and severance – Each clause or any part at all of our terms and conditions and policies is to be regarded as independent of the others. This means that should any clause or any part at all of our terms and conditions and policies be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of our terms and conditions and policies.

(5) Our terms and conditions and policies will be interpreted, construed and enforced in accordance with English law and will be subject to the exclusive jurisdiction of the English Courts.

Seller’s Essential Information

SELLER’S ESSENTIAL INFORMATION

This website is operated by the following seller:

Seller Name: Craft Rum Club Limited, a company registered in England and Wales, company number 10376781, also trading at the Craft Rum Club.

Seller Address: 57 Ravensbourne Road, Bromley, Kent, United Kingdom, BR1 1HW

Seller email Address: info@craftrumclub.co

Seller VAT number: We are not currently registered for VAT.

If you need any other information about our business, please email us using the email address above.